Your mission
We are looking for an experienced Customer Support Associate - Dutch & English (m/f/x) to join our dynamic team. The ideal candidate will be responsible for delivering excellent customer service and providing seamless support to our customers in using our POS and e-commerce software solutions. This role requires a strong background in customer service, a solid understanding of IT, and knowledge of online hardware and networks. You can work from our office in Breda (Netherlands) or in Berlin (Germany).
Key Responsibilities:
Customer Service: Act as the first point of contact for customer inquiries and issues, maintain strong customer relationships, and ensure customer satisfaction.
Technical Support: Provide technical support for our POS and e-commerce software, troubleshoot technical issues, and guide customers in using our products.
Coordination: Collaborate with internal teams, including Product, Development, Sales, and IT, to ensure all customer requests and issues are handled efficiently.
Training: Develop and deliver training programs to help customers use our software solutions effectively.
Documentation: Create and maintain comprehensive documentation, including user manuals, FAQs, and support tickets.
Problem Solving: Identify potential issues and risks in the use of our products and develop strategies to resolve them quickly.
Feedback: Collect and communicate customer feedback and feature requests to the product team to continuously improve our software.
Continuous Improvement: Continuously evaluate and improve support processes to optimize efficiency and enhance the customer experience.
Perks & Benefits
Our Benefits:
A recipe for success: With over a decade of experience in the gastronomy and delivery industry, SIDES is known as a true specialist in this field. Join a leading player and help shape the future of the market.
Ownership & impact: We give you the space to bring in your ideas, grow your strengths, and take real responsibility. You’ll work independently while being supported by a strong and collaborative team.
High-quality work setup: Modern hardware, ergonomic workstations, and a professional office environment ensure you can do your best work.
Hungry for growth: Continuous learning matters to us. Through regular feedback cycles, we actively support your personal and professional development.
A positive workplace culture: Expect a well-connected office environment, a welcoming team atmosphere, and a workplace designed to help you do your best work every day.
Workplace Environment Perks:
Your Benefits:
Sport & wellbeing: Access to sport and wellbeing options to support your health and daily balance.
Pension scheme: A pension plan that supports your long-term financial security.
Instahelp: Professional mental health support, available whenever you need it.
Travel & home office allowance: Financial support for commuting and for days working from home.
Babbel: Free access to Babbel for flexible language learning.
INCENT & Corporate Benefits: Attractive employee discounts and exclusive partner offers.
Hybrid work: A balanced mix of office and home office, depending on your role and team setup.
Flexible working hours: Working hours that fit your daily life and offer real flexibility.
December 24th & 31st off: Fully off without deducting vacation days.
Company events: Our annual highlights - the SIDES Summer Event and our Christmas Party.
